Refund and Exchange Policy

Thank you for shopping at Keenana Perfumes and Incenses. We are committed to providing high-quality products and excellent customer service. Please review our refund and exchange policy below:

Return and Exchange Eligibility

• Return Window: We offer a 7-day return window from the date of delivery. If 7 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
• Product Condition: To be eligible for a return or exchange, your item must be unused, unopened, and in the same condition that you received it. The product must also be in its original packaging. We do not accept returns or exchanges on opened or used items.

Non-Returnable Items

• All Products Returnable:* All products purchased from our store are eligible for return, as long as they meet the criteria mentioned above. We do not have any non-returnable or non-refundable items, including sale items and custom-made products.

Return Shipping Costs

• Customer Responsibility:* Customers are responsible for all return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Proof of Purchase

• Required Documentation:* To process your refund or exchange, we require proof of purchase, such as your order number or receipt. Please ensure you have this information when submitting a return request.

Refund Processing

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.